How can we help?
Short answers for the questions people ask most. For anything else, our team is a message away.
Guides
Step-by-step guides for every app, for administrators and for when something goes wrong.
20 guides
- Getting startedGetting started with DynamoSign in, find your apps, search everything and set up your workspace the way you like it.
- Getting startedThe getting-started checklistThe administrator checklist on Business Home - what each step does, skipping, restoring and sample data.
- Getting startedApps, the launcher and Explore AppsWhat the app states mean, how to request an app or a trial, and why requests never switch anything on by themselves.
- Getting startedInstall Dynamo on your phone or computerAdd Dynamo to your home screen or desktop as an app, and how updates work.
- AppsDynamo FinanceInvoicing, payments, journal entries, bank reconciliation and the main financial reports.
- AppsDynamo Sales and Dynamo CRMFrom lead to order - quotations, sales orders, deliveries, and the CRM pipeline of leads and deals.
- AppsSaudi e-invoicing (ZATCA), VAT return and ZakatConnect a company to ZATCA's FATOORA platform, issue tax invoices, credit and debit notes as e-invoices, prepare the VAT return and estimate Zakat.
- AppsDynamo Purchasing and Dynamo InventoryRequests, purchase orders and receipts; items, warehouses, stock movements and barcodes.
- AppsDynamo ProjectsProjects, tasks, timesheets and project files - with one copy of each file shared between the project and Dynamo Files.
- AppsDynamo People and Dynamo PayrollEmployees, attendance, leave and expense claims; payroll as a separate product.
- AppsDynamo QualityProcedures, inspections, non-conformances and actions - and QR verification of inspection reports.
- AppsScanning and QR codesScan item barcodes and Dynamo QR codes, put QR codes on records and printouts, public verification and revoking codes.
- FilesDynamo Files (Drive)My Files, company and department teams, project folders, sharing and public links, trash, storage and file safety.
- AIDynamo AI and Ask DynamoAsk questions about your records and files, summarize and compare documents - only ever from data you can open yourself.
- AdministrationUsers, roles and seatsInvite people, give them roles, understand seats, and remove access without losing history.
- BillingApps & subscription, invoices and paymentsYour plan and price per user, full and self-service users, storage, AI credits and packs, invoices and what happens when a payment fails or you cancel.
- SecuritySign-in, SSO and two-factor authenticationPasswords and two-factor authentication, Microsoft Entra ID / Google / OpenID Connect single sign-on, enforced SSO, SCIM and service accounts.
- IntegrationsIntegrations and the APIConnecting other systems safely - service accounts, API keys, webhooks, imports and identity providers.
- SupportContacting Dynamo supportSend a support request, follow your requests, choose the right severity, and grant time-limited support access.
- TroubleshootingTroubleshootingAnswers to the messages and problems people meet most often.
Signed-in users find the same guides inside DynamoOS under Help.
Quick answers
Getting started
Where do I start after signing in?
Business Home shows your tasks, approvals and recent work. Administrators also see a short getting-started checklist.
How do I find anything quickly?
Press Ctrl K (⌘ K on Mac) to search apps, documents, files and commands from anywhere.
What are the Simple and Advanced modes?
They set how much each person sees on screen. A mode never gives anyone more permission than their role has. Change yours from the avatar menu or Preferences.
Apps
How do I switch between apps?
Open the app launcher from the top bar. Pin the apps you use most; recent apps appear first.
Why can't I see an app?
Apps appear when your organisation has them and your role uses them. Ask your administrator for access.
How do we add an app?
Administrators open Explore apps, choose an app and request it or start a trial.
Administration
How do I invite people?
Add users and give them role profiles. With single sign-on, accounts can be created and removed automatically from your company directory (SCIM).
We have several companies. Can they share one workspace?
Yes. Each person works in the companies they are allowed to see and can switch the working company from the top bar.
Where do I see our plan and users?
Administrators open Apps & subscription from their profile menu.
Sign-in and security
Can we use Microsoft or Google sign-in?
Yes. Microsoft Entra ID, Google and other OpenID Connect providers are supported, and password sign-in can be turned off for your domain.
Is two-step sign-in available?
Yes, for password sign-in. With single sign-on, your identity provider applies its own policies.
Who can see our data?
People only see what their roles and company access allow. Every change is recorded in the activity history.
Still need help?
Customers can raise a support request from inside DynamoOS. Evaluating DynamoOS? Contact our team.