"This feature is not included in your subscription"
The app or record type belongs to a product your organization does not have. An administrator can request it in Explore Apps. Removing a product never deletes data; adding it back shows the same records.
"Your subscription is suspended / expired" (read-only)
Changes are paused but you can still view and export everything. An administrator can pay the open invoice in Apps & subscription; the workspace becomes writable again within a minute.
Why can't I see an app?
Apps appear when your organization has the product and your roles fit it (for example Finance for accounting roles). Ask your administrator for the role you need. The display mode does not change which apps you can use.
"You do not have permission" / "Not permitted"
Your role does not allow this action or this record (for example another company or another department). Ask your administrator; they can check your roles and user permissions.
An upload was refused
- Programs and scripts (
.exe,.bat,.ps1, ...) are never accepted. - The file may be larger than the upload limit.
- "Storage full" means your organization used its storage allowance; delete files you no longer need or ask an administrator to add storage.
I cannot sign in
- Use Forgot password? on the sign-in page; the e-mailed link works once and expires.
- After several wrong passwords, sign-in is paused for a short time; wait and try again.
- If your company uses Microsoft or Google sign-in, use that button: password sign-in may be turned off for your domain.
- A disabled account cannot sign in; ask your administrator.
Something looks wrong or out of date
Reload the page. Advanced users can choose Reload in the profile menu to clear cached settings. If it persists, Help → Contact support with what you did and a screenshot.
Supported browsers
Current versions of Chrome, Edge, Firefox and Safari, on desktop and mobile.