Administrators find everything about the subscription in Apps & subscription (profile menu, or search "subscription").
Full users and self-service users
- A full user is anyone who works in the business apps (finance, sales, purchasing, inventory, people, projects, and so on). Every plan includes 3 full users in its price; each further full user is billed per month. One or two people simply pay the plan price.
- A self-service user only has employee self-service: their own leave, attendance, expenses, payslips and timesheets, approving the leave and expense requests sent to them, their own tasks and files, and help. Self-service users are free and unlimited.
- Giving a self-service user any business role makes them a full user, which needs a free seat.
What the page shows
- Plan — your plan, its monthly price with the 3 full users it includes and the price of each extra full user (monthly or annual billing), the billing currency, its status and the renewal (or trial end) date.
- Full users — seats used and billed; self-service users — how many, always free.
- Storage — pooled for the whole workspace: used, included with the plan, extra storage you bought, and where your files are stored.
- Dynamo AI credits — this month's credits (pooled, per full user) and your AI packs. 1 credit = 1 request (a question, a summary or a draft). AI packs are used only after the month's credits run out, and are valid for 12 months.
- Payroll — on plans with Payroll, the employees paid through Dynamo Payroll (billed per employee).
- Next invoice (estimate) — the lines of your next invoice, excluding and including VAT.
- Apps included — and Add an app to request more.
- Invoices — billing cycle, payment method (masked) and your invoices. Open invoices have Pay now, which takes you to the secure payment page. When card payment is not available in your invoice's currency, the same page shows how to pay by bank transfer, with the invoice number as the payment reference; your plan starts when the transfer arrives.
- Requests — apps, seats, storage or AI packs you asked for, and their status.
Use Add seats, Add storage or Add AI pack to ask for more; your subscription is updated by Dynamo and the new figures appear here.
Choosing a plan during the trial
The bar at the top of the workspace shows how many trial days are left. Choose a plan (in that bar or on this page) shows every plan in your currency with the 3 full users it includes, starts from the number of full users you have today, and shows what changes in your workspace. Continue to payment creates your invoice; nothing changes in the workspace until it is paid. Prices exclude VAT: UK VAT is added for customers in the United Kingdom, and elsewhere the reverse charge applies where it should.
Subscription states
| State | What it means for you |
|---|---|
| Trial | Everything in the trial works until the trial end date. |
| Active | Paid and running until the renewal date. |
| Payment overdue | A payment failed or is late. Everything keeps working until the date shown; pay the open invoice to avoid a pause. |
| Suspended | Changes are paused. Your data stays available to view and export. Paying the invoice reactivates the workspace with the same data. |
| Cancelled / Expired | The subscription ended. Your data is kept for the export period agreed with Dynamo; reactivating restores the same data. |
A failed payment never deletes data, and cancelling is never an immediate deletion.
Cancelling
Ask Dynamo to cancel at the end of the paid period; everything works until then. You can export your data before and after the end date during the export period.